The product
One screen. The row, the reason, the decision.
The queue on the left, the case in the middle, and the evidence beside it. You are not opening five tabs to find out what happened to one order.
Read one row. Press one button.
πCounter · Orders
Worked example
Agents
- Stella
- Orla
- Callie
- Ada
- Margo
This morning
- Needs a decision
- 4
- Held
- 3
4 need a decision3 held1,284 orders
| Order | What happened | Read from | Agent | Waiting | Value |
|---|---|---|---|---|---|
| #AH-24821 | DecideAddress incomplete, held before dispatch | call + WhatsApp | Orla | 14:12 | ₹8,240 |
| #AH-24818 | PreparedCampaign buying returns in Jaipur | ads manager + orders | Ada | 02 Sep | ₹58,900 |
| #AH-24802 | Prepared200W with camera negative after returns | settlement + freight invoice | Margo | 03 Sep | −₹41,800 |
| #AH-24817 | PreparedSame install question asked three times | calls on 3 orders | Stella | 04 Sep | 3 orders |
| #AH-24830 | DecideCOD order flagged, risk 0.72 | order history | Orla | 04 Sep | ₹12,600 |
| #AH-24796 | WaitingDelivery attempt failed, second try booked | courier tracking | Orla | 04 Sep | ₹4,190 |
| #AH-24771 | WaitingRefund settled, freight not yet posted | payment gateway | Margo | 03 Sep | −₹1,120 |
| #AH-24765 | PreparedProduct page missing a delivery answer | WhatsApp threads | Stella | 02 Sep | 9 asks |
| #AH-24829 | DecideSecond address correction on one order | call, 0m 51s | Callie | 05 Sep | ₹6,300 |
| #AH-24828 | DoneReady for dispatch, label printed | orders | Orla | 05 Sep | ₹3,190 |
| #AH-24827 | DoneCustomer asked where the parcel is | WhatsApp, answered | Callie | 05 Sep | ₹2,480 |
| #AH-24826 | WaitingAwaiting payment, link sent once | payment gateway | Margo | 05 Sep | ₹12,600 |
| #AH-24825 | DoneReady for dispatch | orders | Orla | 05 Sep | ₹1,940 |
| #AH-24824 | DoneInstall walkthrough completed on call | call, 3m 42s | Callie | 05 Sep | ₹18,900 |
| #AH-24823 | WaitingReturn picked up, refund not settled | courier + gateway | Margo | 04 Sep | not settled |
| #AH-24822 | DecidePincode outside courier serviceability | courier rules | Orla | 04 Sep | ₹7,450 |
| #AH-24815 | PreparedCreative drafted, nothing published | ads manager | Ada | 03 Sep | draft |
| #AH-24812 | PreparedComment asking about warranty, reply drafted | ad comments | Ada | 03 Sep | draft |
| #AH-24809 | PreparedFreight invoice higher than quoted | freight invoice | Margo | 02 Sep | ₹2,860 |
| #AH-24804 | PreparedCatalogue price and page copy disagree | catalogue | Stella | 02 Sep | 1 product |
| #AH-24799 | DoneOrder delivered, evidence attached | courier proof | Orla | 01 Sep | ₹5,640 |
- Order
- #AH-24821
- What happened
- DecideAddress incomplete, held before dispatch
- Read from
- call + WhatsApp
- Agent
- Orla
- Waiting
- 14:12
- Value
- ₹8,240
- Order
- #AH-24818
- What happened
- PreparedCampaign buying returns in Jaipur
- Read from
- ads manager + orders
- Agent
- Ada
- Waiting
- 02 Sep
- Value
- ₹58,900
- Order
- #AH-24802
- What happened
- Prepared200W with camera negative after returns
- Read from
- settlement + freight invoice
- Agent
- Margo
- Waiting
- 03 Sep
- Value
- −₹41,800
- Order
- #AH-24817
- What happened
- PreparedSame install question asked three times
- Read from
- calls on 3 orders
- Agent
- Stella
- Waiting
- 04 Sep
- Value
- 3 orders
- Order
- #AH-24830
- What happened
- DecideCOD order flagged, risk 0.72
- Read from
- order history
- Agent
- Orla
- Waiting
- 04 Sep
- Value
- ₹12,600
- Order
- #AH-24796
- What happened
- WaitingDelivery attempt failed, second try booked
- Read from
- courier tracking
- Agent
- Orla
- Waiting
- 04 Sep
- Value
- ₹4,190
- Order
- #AH-24771
- What happened
- WaitingRefund settled, freight not yet posted
- Read from
- payment gateway
- Agent
- Margo
- Waiting
- 03 Sep
- Value
- −₹1,120
- Order
- #AH-24765
- What happened
- PreparedProduct page missing a delivery answer
- Read from
- WhatsApp threads
- Agent
- Stella
- Waiting
- 02 Sep
- Value
- 9 asks
- Order
- #AH-24829
- What happened
- DecideSecond address correction on one order
- Read from
- call, 0m 51s
- Agent
- Callie
- Waiting
- 05 Sep
- Value
- ₹6,300
- Order
- #AH-24828
- What happened
- DoneReady for dispatch, label printed
- Read from
- orders
- Agent
- Orla
- Waiting
- 05 Sep
- Value
- ₹3,190
- Order
- #AH-24827
- What happened
- DoneCustomer asked where the parcel is
- Read from
- WhatsApp, answered
- Agent
- Callie
- Waiting
- 05 Sep
- Value
- ₹2,480
- Order
- #AH-24826
- What happened
- WaitingAwaiting payment, link sent once
- Read from
- payment gateway
- Agent
- Margo
- Waiting
- 05 Sep
- Value
- ₹12,600
- Order
- #AH-24825
- What happened
- DoneReady for dispatch
- Read from
- orders
- Agent
- Orla
- Waiting
- 05 Sep
- Value
- ₹1,940
- Order
- #AH-24824
- What happened
- DoneInstall walkthrough completed on call
- Read from
- call, 3m 42s
- Agent
- Callie
- Waiting
- 05 Sep
- Value
- ₹18,900
- Order
- #AH-24823
- What happened
- WaitingReturn picked up, refund not settled
- Read from
- courier + gateway
- Agent
- Margo
- Waiting
- 04 Sep
- Value
- not settled
- Order
- #AH-24822
- What happened
- DecidePincode outside courier serviceability
- Read from
- courier rules
- Agent
- Orla
- Waiting
- 04 Sep
- Value
- ₹7,450
- Order
- #AH-24815
- What happened
- PreparedCreative drafted, nothing published
- Read from
- ads manager
- Agent
- Ada
- Waiting
- 03 Sep
- Value
- draft
- Order
- #AH-24812
- What happened
- PreparedComment asking about warranty, reply drafted
- Read from
- ad comments
- Agent
- Ada
- Waiting
- 03 Sep
- Value
- draft
- Order
- #AH-24809
- What happened
- PreparedFreight invoice higher than quoted
- Read from
- freight invoice
- Agent
- Margo
- Waiting
- 02 Sep
- Value
- ₹2,860
- Order
- #AH-24804
- What happened
- PreparedCatalogue price and page copy disagree
- Read from
- catalogue
- Agent
- Stella
- Waiting
- 02 Sep
- Value
- 1 product
- Order
- #AH-24799
- What happened
- DoneOrder delivered, evidence attached
- Read from
- courier proof
- Agent
- Orla
- Waiting
- 01 Sep
- Value
- ₹5,640
#AH-24821
Needs your decisionEvidence · Callie's call, today 14:12, 1m 08s, Hindi
“Aapka address adhura hai. Koi landmark bata dijiye?”
“Anand Vihar Apartments, Jain Mandir ke saamne. Malviya Nagar.”
- Before
- Anand Vihar Apartments · Malviya Nagar
- After
- Anand Vihar Apartments, Jain Mandir ke saamne · Malviya Nagar
Approve the amendmentEdit before approvingKeep held
illustrative build · synthetic data
1,284 orders this month · 38 returned
Built for one business at a time.
The screens above are the shape of the system, not a template you are given a login to. The catalogue, the statuses, the courier rules and the costs are your own.
That is why the storefront is part of the build rather than something we attach to.
Your ecommerce. One connected AI team.
we build one of these at a time.
it belongs to the business we build it for.