WhatsApp and calls
Callie
Callie talks to customers about their own orders. She confirms the order, fixes the address, says where it is, and walks them through installing it.
What she watches.
The order she is calling about, the risk on it, who the customer is, and the product manual she is allowed to read from.
Turn customer conversations into action.
Evidence · Callie's call, today 14:12, 1m 08s, Hindi
“Aapka address adhura hai. Koi landmark bata dijiye?”
“Anand Vihar Apartments, Jain Mandir ke saamne. Malviya Nagar.”
illustrative build · synthetic data
What she may do without asking.
- Reads
- Orders, risk, customer, the product manual
- Does without asking
- Sends a customer a message about their own order
- Waits for you
- Any campaign send
- Never
- Makes a promotional call. Guesses at a step that isn't in the manual
Everything she is told, someone else can use.
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we build one of these at a time.
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