Orders
Orla
Orla watches every order between the press of a button and the door of a van. She catches the ones that will not arrive, before they leave.
What she watches.
Every order after checkout: the address, the payment method, the customer's history, and what the courier says it can and cannot do.
Keep orders moving. Catch issues before dispatch.
| Order | Customer | Status |
|---|---|---|
| #AH-24821 | R. Sharma | Held · no landmark |
Orla prepared an amendment
illustrative build · synthetic data
πCounter · Orders
Worked example
Agents
- Stella
- Orla
- Callie
- Ada
- Margo
This morning
- Needs a decision
- 4
- Held
- 3
4 need a decision3 held1,284 orders
| Order | What happened | Read from | Agent | Waiting | Value |
|---|---|---|---|---|---|
| #AH-24821 | DecideAddress incomplete, held before dispatch | call + WhatsApp | Orla | 14:12 | ₹8,240 |
| #AH-24818 | PreparedCampaign buying returns in Jaipur | ads manager + orders | Ada | 02 Sep | ₹58,900 |
| #AH-24802 | Prepared200W with camera negative after returns | settlement + freight invoice | Margo | 03 Sep | −₹41,800 |
| #AH-24817 | PreparedSame install question asked three times | calls on 3 orders | Stella | 04 Sep | 3 orders |
| #AH-24830 | DecideCOD order flagged, risk 0.72 | order history | Orla | 04 Sep | ₹12,600 |
| #AH-24796 | WaitingDelivery attempt failed, second try booked | courier tracking | Orla | 04 Sep | ₹4,190 |
| #AH-24771 | WaitingRefund settled, freight not yet posted | payment gateway | Margo | 03 Sep | −₹1,120 |
| #AH-24765 | PreparedProduct page missing a delivery answer | WhatsApp threads | Stella | 02 Sep | 9 asks |
| #AH-24829 | DecideSecond address correction on one order | call, 0m 51s | Callie | 05 Sep | ₹6,300 |
| #AH-24828 | DoneReady for dispatch, label printed | orders | Orla | 05 Sep | ₹3,190 |
| #AH-24827 | DoneCustomer asked where the parcel is | WhatsApp, answered | Callie | 05 Sep | ₹2,480 |
| #AH-24826 | WaitingAwaiting payment, link sent once | payment gateway | Margo | 05 Sep | ₹12,600 |
| #AH-24825 | DoneReady for dispatch | orders | Orla | 05 Sep | ₹1,940 |
| #AH-24824 | DoneInstall walkthrough completed on call | call, 3m 42s | Callie | 05 Sep | ₹18,900 |
| #AH-24823 | WaitingReturn picked up, refund not settled | courier + gateway | Margo | 04 Sep | not settled |
| #AH-24822 | DecidePincode outside courier serviceability | courier rules | Orla | 04 Sep | ₹7,450 |
| #AH-24815 | PreparedCreative drafted, nothing published | ads manager | Ada | 03 Sep | draft |
| #AH-24812 | PreparedComment asking about warranty, reply drafted | ad comments | Ada | 03 Sep | draft |
| #AH-24809 | PreparedFreight invoice higher than quoted | freight invoice | Margo | 02 Sep | ₹2,860 |
| #AH-24804 | PreparedCatalogue price and page copy disagree | catalogue | Stella | 02 Sep | 1 product |
| #AH-24799 | DoneOrder delivered, evidence attached | courier proof | Orla | 01 Sep | ₹5,640 |
- Order
- #AH-24821
- What happened
- DecideAddress incomplete, held before dispatch
- Read from
- call + WhatsApp
- Agent
- Orla
- Waiting
- 14:12
- Value
- ₹8,240
- Order
- #AH-24818
- What happened
- PreparedCampaign buying returns in Jaipur
- Read from
- ads manager + orders
- Agent
- Ada
- Waiting
- 02 Sep
- Value
- ₹58,900
- Order
- #AH-24802
- What happened
- Prepared200W with camera negative after returns
- Read from
- settlement + freight invoice
- Agent
- Margo
- Waiting
- 03 Sep
- Value
- −₹41,800
- Order
- #AH-24817
- What happened
- PreparedSame install question asked three times
- Read from
- calls on 3 orders
- Agent
- Stella
- Waiting
- 04 Sep
- Value
- 3 orders
- Order
- #AH-24830
- What happened
- DecideCOD order flagged, risk 0.72
- Read from
- order history
- Agent
- Orla
- Waiting
- 04 Sep
- Value
- ₹12,600
- Order
- #AH-24796
- What happened
- WaitingDelivery attempt failed, second try booked
- Read from
- courier tracking
- Agent
- Orla
- Waiting
- 04 Sep
- Value
- ₹4,190
- Order
- #AH-24771
- What happened
- WaitingRefund settled, freight not yet posted
- Read from
- payment gateway
- Agent
- Margo
- Waiting
- 03 Sep
- Value
- −₹1,120
- Order
- #AH-24765
- What happened
- PreparedProduct page missing a delivery answer
- Read from
- WhatsApp threads
- Agent
- Stella
- Waiting
- 02 Sep
- Value
- 9 asks
- Order
- #AH-24829
- What happened
- DecideSecond address correction on one order
- Read from
- call, 0m 51s
- Agent
- Callie
- Waiting
- 05 Sep
- Value
- ₹6,300
- Order
- #AH-24828
- What happened
- DoneReady for dispatch, label printed
- Read from
- orders
- Agent
- Orla
- Waiting
- 05 Sep
- Value
- ₹3,190
- Order
- #AH-24827
- What happened
- DoneCustomer asked where the parcel is
- Read from
- WhatsApp, answered
- Agent
- Callie
- Waiting
- 05 Sep
- Value
- ₹2,480
- Order
- #AH-24826
- What happened
- WaitingAwaiting payment, link sent once
- Read from
- payment gateway
- Agent
- Margo
- Waiting
- 05 Sep
- Value
- ₹12,600
- Order
- #AH-24825
- What happened
- DoneReady for dispatch
- Read from
- orders
- Agent
- Orla
- Waiting
- 05 Sep
- Value
- ₹1,940
- Order
- #AH-24824
- What happened
- DoneInstall walkthrough completed on call
- Read from
- call, 3m 42s
- Agent
- Callie
- Waiting
- 05 Sep
- Value
- ₹18,900
- Order
- #AH-24823
- What happened
- WaitingReturn picked up, refund not settled
- Read from
- courier + gateway
- Agent
- Margo
- Waiting
- 04 Sep
- Value
- not settled
- Order
- #AH-24822
- What happened
- DecidePincode outside courier serviceability
- Read from
- courier rules
- Agent
- Orla
- Waiting
- 04 Sep
- Value
- ₹7,450
- Order
- #AH-24815
- What happened
- PreparedCreative drafted, nothing published
- Read from
- ads manager
- Agent
- Ada
- Waiting
- 03 Sep
- Value
- draft
- Order
- #AH-24812
- What happened
- PreparedComment asking about warranty, reply drafted
- Read from
- ad comments
- Agent
- Ada
- Waiting
- 03 Sep
- Value
- draft
- Order
- #AH-24809
- What happened
- PreparedFreight invoice higher than quoted
- Read from
- freight invoice
- Agent
- Margo
- Waiting
- 02 Sep
- Value
- ₹2,860
- Order
- #AH-24804
- What happened
- PreparedCatalogue price and page copy disagree
- Read from
- catalogue
- Agent
- Stella
- Waiting
- 02 Sep
- Value
- 1 product
- Order
- #AH-24799
- What happened
- DoneOrder delivered, evidence attached
- Read from
- courier proof
- Agent
- Orla
- Waiting
- 01 Sep
- Value
- ₹5,640
#AH-24821
Needs your decisionEvidence · Callie's call, today 14:12, 1m 08s, Hindi
“Aapka address adhura hai. Koi landmark bata dijiye?”
“Anand Vihar Apartments, Jain Mandir ke saamne. Malviya Nagar.”
- Before
- Anand Vihar Apartments · Malviya Nagar
- After
- Anand Vihar Apartments, Jain Mandir ke saamne · Malviya Nagar
Approve the amendmentEdit before approvingKeep held
illustrative build · synthetic data
1,284 orders this month · 38 returned
What she may do without asking.
- Reads
- Orders, customers, history
- Does without asking
- Sets a risk score, and writes the reason for it
- Waits for you
- Holds a shipment. Amends an address
- Never
- Holds a shipment silently
The cheapest return is the one that never gets dispatched.
Your ecommerce. One connected AI team.
we build one of these at a time.
it belongs to the business we build it for.